🚛Buy One Get One Free on Selected Products

Shipping Policy

Standard Shipping

Due to shipping carriers, delays in shipping can occur that are out of our control, we appreciate your patience!


Shipping time
Orders placed via standard shipping will leave our warehouse within 1-2 business days.
Standard Shipping Once your package leaves our warehouse, your order will arrive within 15-25 business days. Delays may occur during shipping, which are beyond our store's control.
Weekends and certain holidays are not counted as working days.
Most customers receive their orders within 15-25 working days after placing the order.


Order Status
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier tracking service.
If you have any questions or concerns about shipping, please contact our customer service team at service@warehoudirects.com.
We are not responsible for any lost or stolen packages. If you are unable to track your package using the tracking number we provide, please contact our customer service team at service@warehoudirects.com.

 


Incorrect address or package cannot be delivered
If a package is returned to us with an incorrect or incomplete address, is marked "Unclaimed" or "Returned to Sender", or is deemed undeliverable by the carrier for any reason, we will contact you via email connect.
If an incorrect address is provided, the customer is responsible for any RTS (Return to Sender) charges.


Once we receive the returned package from the carrier, we can reship the package or refund the subtotal amount of your order minus the RTS (Return to Sender) fee.
If you choose to reship your package, you will be required to pay RTS (Return to Sender Charge) and shipping charges.
If you choose a refund, your order will not be shipped until the package is returned to our facility.


Note: Once we process a refund, it may take 2-8 business days for your bank to process the refund and post it back to your account.
To ensure this doesn't happen, please make sure you provide the correct address during checkout. We are not responsible if your order is shipped to the wrong address or returned to us due to an incorrect address.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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